Frequently Asked Questions

We offer a simple 10 day Return Policy. 

If you wish to return, please click the Help icon at the bottom-right of the page and open a request.

As soon as we receive your package, the items will go through inventory control and
then we will proceed with a full refund minus shipping costs. 

In case of damaged goods please include a photo if possible. 

All returns must be unused and in original condition. For broken or damaged frames
and lenses, which are not due to a manufacturing defect, we will deduct the
full amount of the item price. For damaged or missing items (such as boxes,
cases, cloths) $5 will be deducted from the refund. 

Visit the site below to make your return via Swiss Post:

https://service.post.ch/vgkklp2/avgk/Home
 

The estimated shipping time will depend on your location: 

Switzerland and Liechtenstein: 2-3 working days 

Once your order has been shipped you will receive a confirmation e-mail with the tracking number. You can track your order directly on the shipper's site: 

Swiss Post

https://service.post.ch/ekp-web/ui/list